Golight HELIOS Thermal Imaging Camera User Manual download pdf (Page 9)

The Helios is a highly sophisticated electronic imaging system. Should the

system fail for any reason, do not attempt to ﬁx the system or wiring cables

yourself. Check wiring connections, power input, video output. If system is

not performing, please contact the manufacturer at 800-557-0098 and ask to

speak to the service department. You will need the serial number of the unit to

obtain a Return Goods Authorization.

Troubleshooting

No Video

No video image but the system is running and has power supplied to it. Place

your ear next to the camera unit. If you hear the mechanical shutter (clicking

noise) but you are not getting an image, check the video connections. The

Helios works with the most standard NTSC or PAL monitors that have 75 ohm

input.

No Video, no clicking

If video is not displayed and you do not hear a “clicking” sound from the

Helios, check the power inputs and remote control batteries if applicable.

The Helios runs on 6VDC to 16VDC power through the 25 foot power cable. If

this voltage is exceeded the unit will not function and may be damaged. The

Helios is equipped with an automatic heating element which turns on in colder

temperatures. The heater requires a few moments to stabilize the window.

Once the window is thermally stabilized the heating element will turn off auto-

matically.

The image has “lines” or screen door appearance

Check to see if the image “freezes” or if you hear a mechanical “clicking

noise” from the Helios unit. If you do not see the image freeze momentarily

(this may take a few minutes), the internal shutter may be damaged. Contact

manufacturer.

The image is shaky

Check your mounting. The Helios does not incorporate image stabilization and

must be mounted soundly and securely.

Image is dim

Check your monitor and video connections. It is recommended that you use

separate power supplies for the Helios and the local display to make sure you

have clean uninterrupted power.

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Golight HELIOS Thermal Imaging Camera User Manual Page 9